User Association HelpDesk

Membership Documents 2

• Where can I find the DLMS UA membership agreement?
• Where can I find my DLMS UA membership certificate?

Membership Management 6

• How do I update my company's membership details including contact and invoice information and company logo?
• What do the different Member roles represent (e.g., Representative, Alternate, Financial Contact)?
• What are the differences between Member Company and Affiliate? How do I know which one applies to my company?
• Is it possible to upgrade or downgrade my membership level, and what is the process?
• I am not receiving newsletters or updates from DLMS UA. What should I do?

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Membership invoicing process 1

• How do I pay my DLMS UA membership invoices? Can I pay online or via bank transfer?

Membership support 1

• How do I request technical assistance from DLMS UA?

Working Groups 6

• What is the role and purpose of DLMS UA Working Groups?
• How are Working Groups organized, and what areas do they cover?
• How can I join a DLMS UA Working Group, and what are the eligibility requirements?
• Where can I find the names and contact details of the Working Group Chairman and Secretary?
• What are my responsibilities and expected contributions as a Working Group member?

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Working Group Meetings 2

• How often do Working Groups meet, and are meetings held in person or online?
• How do I submit a proposal or suggest an agenda item for a Working Group meeting?

Working Group Documents 3

• How do I access or contribute to Working Group documents?
• What platform or tools are used for document collaboration within Working Groups?
• Are there guidelines on confidentiality and sharing of Working Group materials?

Boards 2

• What are the purpose and key responsibilities of the Strategy Board?
• What are the purpose and key responsibilities of the Qualification Board?

DLMS UA Trademarks 6

• Is DLMS a registered trademark, and how does it apply to member usage?
• Where can I find the list of certified DLMS UA products?
• What is the difference between the DLMS Collective Trademark and the DLMS Certification Trademark?
• Where can I find the DLMS UA Trademark Guidelines and logo files?
• Can I use the DLMS Collective Trademark on products, and what guidelines apply?

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Governance Documents 2

• How is DLMS UA governed, and what is the organizational structure?
• What governance documents guide DLMS UA operations?

Report a problem or Improvement 3

• What should I do if I encounter a broken link on the DLMS UA website?
• What should I do if I can't download a file from the DLMS UA website?
• Can I submit a suggestion for improving the design or layout of the DLMS UA website?

Online shop 1

• How to buy Generic Companion Profiles (2024)

FlagID 0

OBIS Codes 0

User Profile 2

• Affiliates rights
• Forgotten Password

Document Management 0

Affiliates 1

• How to register

DLMS UA staff 6

• Forgotten Password
• Change Password
• Upload/Download a document
• Delete a document
• Using myDLMS explorer

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Qualification Process 3

• Application costs Self Testing
• Self Testing
• 3rd Party Testing

IPR & Certification Trademark rights 3

• Intellectual property rights & licensing
• Certification trademark copyright licensing
• Certified Product listing

CTT Licensing & Installation 6

• Licensing models & costs
• Upgrade license / change license model
• Licensing agreement
• Problem installing
• Transferring the license to another computer

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CTT Technical Support & Configuration 3

• Problem configuring CTT
• Test keeps failing
• Other CTT issue

Qualification Certificate 5

• Qualification Certificate costs chart
• Qualification Certificate content
• Certified product database access
• Translated Qualification certificate
• Certificate copy issued on third party name

Green Book 1

• General Information

Blue Book 1

• General Information

Yellow Book 1

• General Information

White Book 1

• General Information

New work item proposal 1

• General Information